Shipping policy

We want your Mad About Bows order to arrive safely and as quickly as possible. Please read the information below before placing your order.

Order Processing & Dispatch

Orders for in-stock items are generally processed and dispatched within 1โ€“2 business days of your order being placed.

Orders are typically dispatched on business days (Mondayโ€“Friday), excluding Australian public holidays.

Orders containing customised or made-to-order items may require additional production time. Please allow 2-4 weeks for production of customised items before your order is dispatched.

If you require a customised order urgently, please contact us before placing your order so we can confirm whether we can meet your required date.

Once your order has been dispatched, you will receive an email containing tracking information where available.

Australia Postย 

Orders are shipped within Australia using Australia Post.

We offer the following shipping options:

  • Free Standard Shipping: available on eligible orders over $50 AUD.

  • Standard Parcel Post: $9.95

  • Express Post: $14.95

Delivery timeframes provided by Australia Post are estimates and are not guaranteed. Delivery times may vary depending on your location, postage network delays, peak periods, weather events and other circumstances outside our control.

For the most accurate delivery estimate, please refer to your Australia Post tracking information once your order has been dispatched.

Tracking

Once your order has been dispatched, you will receive an email with your Australia Post tracking details.

Please ensure the email address and delivery address provided at checkout are correct. Mad About Bows is not responsible for delays or additional postage costs resulting from an incorrect or incomplete delivery address.

Delivery Delays

Once your order has been handed to Australia Post, it is in the care of the postal carrier. While we will do our best to assist with tracking and delivery enquiries, we cannot guarantee delivery timeframes or be held responsible for delays caused by Australia Post or circumstances outside our control.

If your parcel appears to be delayed, please first check your tracking information and contact Australia Post for the latest delivery update.

Lost Or Damaged Deliveries

If your order appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and any relevant details.

Where appropriate, we may work with Australia Post to investigate the delivery.

If an item arrives damaged, faulty or incorrect, please refer to our Refunds & Exchanges Policy for information about your rights and how we can assist.

International Shipping

We currently do not offer standard international shipping through our online checkout.

If you are located outside Australia and would like to place an order, please contact us at sales@madaboutbows.com.au for an international shipping quote.

Incorrect Delivery Information

Please carefully check your delivery details before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional postage costs may apply to have the order resent.

Special Events & Required Delivery Dates

If you are ordering for a school event, sporting carnival, competition, dance performance, fundraiser or other special occasion, we recommend allowing plenty of time for both order processing and delivery.

If you have a specific date by which you need your order, please contact us before placing your order at sales@madaboutbows.com.au.

We will do our best to confirm whether your requested timeframe is achievable.

Important

By placing an order with Mad About Bows, you acknowledge that:

  • Dispatch timeframes and delivery timeframes are different. Production and processing must be completed before your order enters the Australia Post delivery network.

  • Australia Post delivery timeframes are estimates and are outside our control.

  • Customised and made-to-order products may require 2โ€“4 weeks for production before dispatch.

  • Orders may experience longer processing or delivery times during peak periods, promotions and holiday periods.