Refund policy

REFUNDS + EXCHANGES

We want you to love your bows as much as we do! 🎀

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably within 7 days of receiving your order, with your order number and photos of the item and packaging where applicable.

We'll assess the issue and, where appropriate, organise a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.

Change-of-Mind Returns & Exchanges

We do not offer refunds or exchanges for change-of-mind purchases.

Please carefully check your product selection before placing your order.

Customised & Personalised Items

Customised items cannot be returned or exchanged due to change of mind.

If a customised item is faulty, damaged or does not match the agreed specifications, please contact us and we will work with you to resolve the issue.

How to Request a Return or Exchange

Please contact us before sending any items back. Our team will provide you with the relevant return instructions.

Refunds

Where a refund is approved, it will generally be processed to the original payment method used for the purchase.

Please allow several business days for your financial institution to process the refund after it has been issued.